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F.A.Q's

Have a question about some of our merchandise or store policies? Please read below for answers to our most frequently asked questions. As we receive different questions and inquiries that are of interest to other buyers, we will update this section with them.

* Last Updated: July 28, 2009 *

RETURNS AND EXCHANGES:

Do you accept returns on the dresses and other apparel?

I really like (dress style #). If I don't like it once I get it, can I return it?

I purchased [dress style #] and I don't like it at all....

What is your giftware return policy?

Do you give store credits?

GENERAL INFORMATION:

What are your hours?

I like (dress style #) in (color) and (size). Can I come by and try it on?

Why do I have to make an appointment to see the showroom?

Are you an authorized retailer for everything you carry?

Could you send me a catalogue?

Will you be offering gift certificates for purchase anytime soon?

Will you be offering a layaway program for the prom and pageant dresses?

CONTACTING US:

I called, but I got your answering machine - what do I do?

I emailed you, but I did not receive a response. Why?

SHIPPING QUESTIONS:

Do you ship internationally?

I ordered a dress yesterday to be sent Next Day. Why is it not here today?

INVENTORY & PRODUCT INFORMATION

I like [dress style #] - can you email me a copy of it in the other colors so that I see other pictures of different colors in this style?

Can I get a swatch of fabric from [dress style #] so that I can see what the color looks like in person?

What dresses/designer samples are carried in the showroom?

I just ordered [style #] in [color & size]. I am definitely getting it, right?

I ordered a dress yesterday to be sent Next Day. Why is it not here today?

I saw [dress style] on your site 2 weeks ago but I can't find it now. Where did it go to?

What does it mean when an item is marked "Out of Stock"?

Do you still carry Rosebud flowergirl dresses?

Do you still carry dresses by Eternity?

Whatever happened to the prom dress line offered by Demetrios?

ORDER INFORMATION

I ordered a dress yesterday to be sent Next Day. Why is it not here today?

Why was my order cancelled?

I just ordered [style #] in [color & size]. I am definitely getting it, right?

I really love [dress style], but don't have the money to buy it - could I rent it instead?

What is a wear date and why do you need to know it?

MEASURING & FITTING QUESTIONS:

Help! I measured myself & I fall all over the chart! What size should I order??

I wear a 2 in jeans, etc. That's the size I'm supposed to order, right?

How or where do you suggest that I get my measurements taken?



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Two Chic Chicks Boutique, LLC - Main Office Location: Schertz, Texas USA

(Email) twochicchicks@yahoo.com ~ [Fax] (830) 626-2614

(Web) www.two-chic-chicks.com

Local Wedding Services: www.WeddingVendorQuotes.com