F.A.Q's

Thank you for visiting our boutique! We look forward to helping you look super glamorous for all of life's events & occasions!

Questions? Here are some of our answers for some of the most FAQ's that we have received:









1.) Can I return a dress if I change my mind or don't like the way it looks or if it doesn't fit, etc.? Due to the nature of the garments and the fact that the items offered on our website are sent straight from their respective designers, they are considered special orders. Therefore all sales are final. The designers do not allow us to return or exchange items, and even if you change your mind or the garment does not fit, they will not change their policies that they have in place for each of their vendors. It is important that you follow the size charts provided by each designer in order to get the best fit possible from your garment.

2.) What is your return policy? As is customary in the bridal & formal wear industry, all sales are final. 99% of what we offer is considered "special order" items - that means that it comes directly from the designers straight to you. The items we offer have never been tried on or handled (except in the case of store samples) and have been ordered specifically for you.

On giftware items, we will issue a refund less the shipping/handling fees. There is also a 25% restocking fee on returned giftware items. The buyer is responsible for all return shipping fees as well. please note that this return policy does not apply to gift baskets, as these are custom-made items.

3.) I placed my order 3 days/2 weeks/etc. ago & would like to cancel. Could you cancel it for me? Every order that is placed is submitted immediately to the corresponding company / designer that the desired item is from. The moment that we receive your order & forward it to them, it is considered an "in process" order by the designer & they will not cancel the process. We still have to pay the designer for that item, regardless of the fact that you would like to cancel your order or have changed your mind. We have provided size charts on every item's description and ask that you choose your selections carefully.

If you truly wish to cancel an order that is already in process, we will impose a 50% cancellation fee for each item ordered. While we weish that we could cancel orders or accept returns without any cost, we do need to be realistic by covering the fees that we will be charged by the designers.

4.) I would like to come try on style... in size... I saw it on your website - do you have it? Please note that not everything on the website is available on hand for you to try on. With all of the items that we offer on the website it is virtually impossible for us to have every single item in every offered size & color available on hand for people to try on. We do have stock samples from each of the designer that serve as examples of the craftmanship of that designer, but we cannot carry everything by each designer. We carry the best designers in the apparel business, so you know that you'll receive the best items as only they can provide. If you like that particular item & can see yourself wearing it, then order it!

5.) I live in San Antonio (etc.), can I come by to look at your on-hand samples? Our showroom is open by appointment only! As we are busy & not always at the showroom, we cannot accomodate walk-ins. If you would like to schedule an appointment, we ask that you call in advance (at least 24 hours) to see what time slots are available.

6.) I am a bridesmaid in a wedding to be held in [state]. Can I come in and have you take my measurements so I can give them to the bride-to-be to order from a different bridal store in her state? We no longer take measurements for dresses/outfits not to be ordered from our boutique. In the past we did, but due to an increasing amount of mistakes made on the part of the stores that items were actually being ordered from, we will no longer measure anyone who will not be ordering from us. We apologize in advance if this upsets anyone, but we need to protect ourselves and will not be held accountable if the store you actually order from decides to order a different size than what is recommended or if there are problems with your order placed through that other store. we suggest finding a reputable seamstress or alterations shop in your area. For a nominal fee, they will take your measurements so that you can pass them on to the bride-to-be.

7.) What days do you accept appointments? We accept appointments Monday thru Friday. Saturday appointments are very limited and are on a first-come, first-serve basis depending on who calls in or emails first. We are closed on Sundays and holidays and do not accept appointments on those days.

8.) What is the best way to reach you? We can be best reached by email, which will allow you the quickest response. You may also reach us by phone, but please note that we are not always in the showroom and when we are in an appointment, we turn the ringer down so as not to disturb the client we are with. If we do not answer, please leave a message with your name and a brief message about what you're calling for [appointments, dress style/designer, etc.] and we will call you back as soon as possible. be sure to leave a call back number, otherwise we won't know how to reach you.

9.) I purchased a dress by [designer] at [store], but they messed up my order! You carry [designer] - can you fix their mistake? You will need to get in touch with whatever store you purchased the item from orginally. Eevn though we carry some of the same designers as other formal & bridal stores, we cannot fix any problems that may occur with your order from someplace else. We are only responsible for items purchased from us.

10.) I REALLY like dress style #, but I want it in a different color. Can it be customized? The colors available on each item are the only colors that it comes in. Our designers that we carry do not change or customize colors.

11.) Can I see a pic of [style #] in one of the other colors it comes in? If the designer has provided us with a photo of that style in the other available colors, then it will be posted on the description page. If they have not provided additional photos, then we do not have them to post online.

12.) Do you have a catalogue that you can mail out? No, we do not have a catalogue. Everything that we offer is on our website. We add new things continuously, so be sure to check back often. You're sure to find lots of new things to fall in love with!